Upon purchasing, a shipping label will be generated for you and sent through email. Email email@example.com to start the process, if we haven't already. We usually ship out after purchasing within 1-3 business days. Once a package has been shipped, USPS or UPS is responsible. DesignsbyShakeya cannot be held responsible for lost, stolen, or misdelivered packages.
Please note that DesignsbyShakeya ships all international packages "Delivery Duties Unpaid."
This means that all customs, duties, taxes, and brokerage fees are not charged by DesignsbyShakeya and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to DesignsbyShakeya, we will not resend your package.
Our shipping days are Monday-Thursday. (Excluding all holidays)
We are not responsible for products that read delivered on the mail carriers tracking information or products that were misdelivered due to lack of correct or incomplete address. A claim can be filed with the United States Postal Service or UPS
If your package is returned to us due to incomplete or incorrect address there will be a $5 re shipping fee to ship it again for Domestic orders only. For international orders, the customer is responsible for shipping costs.